Roundtable:
Introduction:
In an ever-evolving business landscape, call centers play a pivotal role in shaping customer experiences and driving profitability. Traditionally viewed as cost centers, the dynamic nature of customer interactions and advancements in technology have created opportunities to transform call centers into profit generating entities. This roundtable discussion explores the strategies, challenges, and best practices in making this transformation a reality.
On This Roundtable
2
Speakers
20+
CXOs
Krishnan Parameswaran
VP Sales
Uniphore
Deepak Mongia
Sr. Sales Director
Uniphore