Roundtable:

Transforming the Contact Centre into a Profit Centre

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16 November, 2023

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05:30PM onwards

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Fairmont, Makati, Philippines

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Introduction:

In an ever-evolving business landscape, call centers play a pivotal role in shaping customer experiences and driving profitability. Traditionally viewed as cost centers, the dynamic nature of customer interactions and advancements in technology have created opportunities to transform call centers into profit generating entities. This roundtable discussion explores the strategies, challenges, and best practices in making this transformation a reality.

Our Engagements

On This Roundtable

2

Speakers

20+

CXOs

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Keynote Speakers:

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Krishnan Parameswaran

VP Sales

Uniphore

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Deepak Mongia

Sr. Sales Director

Uniphore