Uniphore Yacht Mixer

You’re invited to an exclusive networking event on our 125 ft. super luxurious yacht.

Dubai Marina

23^rd November, 2023

05:00PM – 08:00PM

"Navigating the Future: Delivering Multi-Modal Omni-Channel Customer Experiences in the Age of AI"

This discussion will explore the dynamic landscape of customer experience (CX) in the era of artificial intelligence (AI) and the imperative of delivering seamless, multi-modal omni-channel interactions. The convergence of AI technologies with traditional customer service channels has redefined how businesses engage with their customers. This discussion aims to dissect the challenges and opportunities associated with creating a cohesive customer journey across various touchpoints.

Key discussion points:-

The Evolution of Customer Experience
AI in Customer Engagement
Multi-Modal Omni-Channel Strategies
Human Touch in the Digital Age
Future Trends impacting the new age Customer Experience

Panel Questions:-

How can companies personalize customer experiences across different channels without compromising privacy?
How can organizations ensure a consistent brand experience across different channels?
What are the challenges in maintaining coherence in messaging and service quality across diverse communication modes?
Where do you see the future of multimodal customer experiences heading, and what innovations can we anticipate?
How will the evolving technological landscape impact the way businesses deliver customer experiences in the coming years?
How can businesses effectively integrate various communication channels to create a seamless customer experience?
What challenges do organizations face when implementing a multimodal customer experience strategy?

Expert Session

Building an AI Led CX Function for future

Thursday, Nov 23 5:00 p.m.

Mamoun Alamouri

Regional Vice President

Uniphore

Agenda:-

Time	Title
05:00 PM – 06:00 PM	Welcome & Registration
06:00 PM – 06:15 PM	Keynote – Setting the context “State of AI in the Region – The Future of Enterprise AI with Humans.”
06:15 PM – 07:00 PM	Open house discussion: Theme “Revolutionizing Customer Engagement: Navigating the Multimodal Future with AI”
07:00 PM Onwards	Conversations over Dinner